Ceremony Arch

Personalised Event Decoration & Design

FAQ

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    Is there a minimum order?

    There is a minimum hire amount of $750. Delivery is additional depending on your location and will be quoted on enquiry. Please note we do not offer DIY hire, all items require delivery and pick up. A bond is required upon confirmation of booking (please refer to FAQ below).

    When do I need to book by?

    You can book as early as you like. Items are subject to availability so if you like something, book it in before someone else does.

    Will I need to pay a deposit?

    To secure your goodies a 50% non-refundable booking fee is required. This can be done by direct deposit, cash or card.

    Is there a bond? What happens if something is damaged?

    A bond is required for all hire items, this amount varies depending on your oder value. Any damages or loss of goods must be paid in full at replacement cost of the item.

    Is there a delivery fee?

    Yes, this will vary depending on the location and if it is a 1 or 2 person lift. We will advise this upon Quotation.

    When is full payment due?

    Fun payment is due 14 days prior to your booking date. All invoices must be paid in full before delivery.

    What if I need to cancel?

    We understand that sometimes situations change, where possible we will endeavour to work with you. Your booking may be moved to another date subject to availability, however your 50% booking fee is non-refundable.

    What is the hire duration?

    Subject to availability items may be collected the day prior to hire and returned the following day. If items are required longer than this, an agreed additional hire fee may be applicable.

    Do you offer styling and setup?

    In addition to our hire items we offer a setup and styling service. If you don’t have the time or desire to add the finishing touches we can do this for you. Contact us for a quotation.

    Do you have a catalogue?

    Head to our “HIRE” tab for the Enhance Hire Collection. With such a large hire range available and items coming and going we endeavour to keep this as up to date as possible.

    https://enhancedesign.com.au/enhance-hire-collection/

    Can you recommend other vendors?

    With years of industry experience behind us we are more than happy to recommend the best:

    Celebrants
    Sharon Milsome
    Barbara Kruse

    Florists
    Poppy Emporium
    Flowers Naturally

    Cake Makers
    Cakesrlicous
    Miss Naked Cakes

    Entertainment
    Bownens Entertainment
    Albury DJ

    Photographers
    Briony Hardinge

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